Privacy Policy 365cuci — Protecting Your Personal Data in Malaysia

365cuci ("we", "Company", "platform") are fully committed to protecting the privacy and personal data of all our members. This Privacy Policy ("Policy") is prepared in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and sets out how 365cuci collects, processes, stores, and protects your personal data.

By registering and using the platform 365cuci, you agree to the collection and use of your personal information as described in this Policy. If you do not agree, please discontinue use of our platform and contact us to close your account.

We've taken a clear and straightforward approach in this document so you truly understand what happens with your data — not dense legal language, but a frank and honest explanation from us to you as a member 365cuci that we value.

365cuci only collects data that is strictly necessary to provide our services safely and efficiently. The following are the categories of data we collect:

Data Category	Sample Information	Primary Purpose
Identity Data	Full name, MyKad number, date of birth	Identity verification (KYC) & fraud prevention
Contact Information	Malaysian phone number, email address	Account communications & security notices
Financial Data	Deposit & withdrawal records, payment methods	Transaction processing & AML
Activity Data	Betting history, games played	Winnings verification & responsible gaming
Technical Data	IP address, device type, web browser	Platform security & fraud detection
Usage Data	Pages visited, usage duration	Enhanced user experience

2.1 Data You Provide Directly

This includes all information you provide when registering an account 365cuci, when submitting identity verification documents, when contacting our customer support team, or when completing feedback forms.

2.2 Automatically Collected Data

When you use the 365cuci, our systems automatically record technical information such as your IP address, login time, device type, and operating system. This data is used solely for security purposes and to detect unusual activity.

365cuci uses your personal data only for lawful purposes to which you have given consent, whether implied or explicit, upon registering and using our platform.

• Account Management — Creating and maintaining your account 365cuci you, process your registration, and verify your identity.
• Transaction Processing — Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and processing withdrawals to the same methods.
• Security & Fraud Prevention — Detecting and preventing unauthorised access, identity fraud, money laundering, and platform abuse.
• Regulatory Compliance — Fulfilling Anti-Money Laundering (AML) obligations and KYC requirements as prescribed by applicable law.
• Service Communications — Sending important notices related to your account, including transaction confirmations, security alerts, and policy updates.
• Responsible Gaming — Monitoring gaming patterns to identify signs of problem gambling and offering appropriate assistance.
• Platform Improvements — Analyzing aggregated usage data (without identifying individuals) to improve the platform's user experience 365cuci.

365cuci does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. We only share information under strictly limited and necessary circumstances:

4.1 Trusted Service Providers

We share only the minimum necessary data with service providers who help us operate the platform — including cloud infrastructure providers, payment processors (Touch 'n Go, GrabPay, DuitNow, and others), and security software providers. All these providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.

4.2 Legal Requirements

We may disclose your data when lawfully required by the relevant Malaysian authorities, such as financial crime investigation units, courts, or law enforcement agencies holding a valid warrant or court order. In such circumstances, we will disclose only the minimum information necessary.

4.3 Protection of Other Users

In cases involving fraud investigations, suspected money laundering, or other illegal activities that may affect other users of the platform 365cuci, we reserve the right to share relevant information with the appropriate authorities.

We invest seriously in security infrastructure to protect the personal data of all members 365cuci. The technical and organisational security measures we employ include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers 365cuci
• Data at-rest encryption for all databases containing members' personal information
• Two-factor authentication (2FA) for all account logins
• 24/7 security monitoring by a dedicated cybersecurity team
• Independent security audits conducted every quarter by a certified external security firm
• Strict access controls — only staff who genuinely require access to specific data are permitted to do so, based on the principle of least privilege
• Secure data backup with encryption to ensure data is not lost in the event of a technical disaster

While we take all reasonable steps to protect your data, no security system is 100% foolproof. If you suspect any suspicious activity related to your account 365cuci you, please contact our security team immediately via live chat.

Platform 365cuci uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Retention Period
Essential Cookies	Account login, session security, language preferences	Session / 30 days
Functional Cookies	Remembering display preferences and personal settings	Up to 1 year
Analytics Cookies	Understanding platform usage patterns (aggregated data)	Up to 2 years
Security Cookies	Detecting suspicious activity and bot prevention	Session

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the 365cuci, including the ability to log in to your account.

Under Malaysia's PDPA 2010, you as a member 365cuci have the following rights regarding your personal data:

To exercise any of the above rights, contact us by email at privacy@365cuci.im or via the platform's live chat. We will respond to your request within 72 hours and resolve it within 30 business days.

365cuci only retains your personal data for as long as necessary for the purposes stated in this Policy, or as required by applicable Malaysian law.

Generally, active account data is retained for the duration your account remains active, plus 7 years after account closure, in line with AML compliance requirements and Malaysian tax laws. Security log data is retained for 12 months. Aggregated analytics data (which does not identify individuals) may be retained indefinitely.

Once the retention period expires, 365cuci will securely delete or anonymise your data using procedures that comply with information security industry standards.

Platform 365cuci is intended for users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.

365cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data.

You will be notified of any significant amendments via an in-platform notice or an email to your registered address, at least 14 days before the changes take effect. Continued use of the 365cuci after the effective date will be considered your acceptance of the amended Policy.

The latest version of this Privacy Policy is always available on this page. The most recent update date and version number are displayed at the top of this document.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 365cuci handles your personal data, please contact our Data Protection Officer (DPO):

Channel	Details	Response Time
Privacy Email	Privacy@365cuci.im	Within 72 hours
Support Email	Support@365cuci.im	Within 24 hours
Live Chat	Available on the 365cuci platform	Immediate (24/7)